How can we help you?
Find answers to common questions, learn how to use AgriTech One features, and get support when you need it.
Frequently Asked Questions
Quick answers to the most common questions
Getting Started
How do I create an account?
Visit our signup page and enter your basic information. You'll need a valid phone number for verification to access all features.
Is the app available in my language?
Yes! AgriTech One supports Amharic, Oromo, Tigrinya, and English. You can change language settings in your profile.
Crop Management
How do I scan a crop for disease?
Go to the dashboard and use the crop scan feature. Take clear photos in daylight for best results. Make sure leaves fill most of the frame.
What diseases can the app detect?
We currently detect common diseases like wheat rust, maize streak virus, and coffee berry disease. Our AI model is constantly improving.
Marketplace & Seeds
How do I buy certified seeds?
Visit Marketplace → Seeds section. All seeds are verified for quality and come with germination guarantees from trusted suppliers.
Can I sell my produce through the app?
Yes! Our marketplace connects you with local buyers. Create listings with photos and pricing in the 'Sell Produce' section.
Access & Technology
What if I don't have a smartphone?
Use our SMS/USSD services. Dial *804# for main menu or check the SMS help section in your profile for all available commands.
Does the app work offline?
Yes! Core features like disease scanning work offline. Weather data and marketplace require internet connection.
How much data does the app use?
Very little! We optimized for low-bandwidth areas. Average monthly usage is under 50MB for regular farming activities.
Get in Touch
Multiple ways to get the help you need
Email Support
Get detailed help from our team
bayedhaf2023@gmail.com
Within 24 hours
Community Forum
Connect with other farmers
Visit Community
Real-time help
Phone Support
Call for urgent assistance
+251 916656489
Mon-Fri, 8AM-6PM
Still need help?
Our support team is here to assist you with any questions or issues.